Membership Policies & Waiver

Things to know at the start of your Membership

Understanding our membership options: Commitment

MEMBERSHIP TYPE	DURATION	FREEZE POLICY	EXPIRY
MEMBERSHIPS	1 Month	NO	1 Calendar Month from commencement
	3 Months	YES	3 Calendar Months from commencement
	6 Months	YES	6 Calendar Months from commencement
	Annual	YES	1 Year from commencement
10 SESSION PACKAGES	10 SESSIONS	NO	Upon usage of 10 sessions or 2 months from commencement (whichever is first)
PROGRAMS & CHALLENGES	Specific to each Program	NO	Upon completion of specified program

Cancellation Policy

Sweat & Go Fitness Club has a strict “No Cancellation Policy”, any purchase made cannot be cancelled or refunded. In exceptional circumstances, Management may consider a membership transfer to another person at no cost.

Refund Policy

Sweat & Go Fitness Club has a strict no refund policy. Any payments made towards any membership or other product or service is non-refundable.

Membership Freeze Policy:

• The policy will automatically apply to any purchased memberships as followed:
  • 3 month membership – 2 weeks total, up to 2 freeze periods
  • 6 month membership – 4 weeks total, up to 3 freeze periods
  • 12 month membership – 6 weeks total, up to 4 freeze periods
• Unused freeze periods will not accumulate.
• The minimum freeze period is five (5) days for any request. Freeze requests for less than the minimum freeze period will not be actioned
• You must request your freeze via Sweat & Go App or Whatsapp or in person.

Meeting our minimum age

The minimum age to participate is 16 years and above, however special consideration may be provided for people under this age provided that they receive special permission. Special permission will only be provided to those that are proficient in the required movements and such movements will be assessed independently by a representative of Sweat & Go Fitness Club. There is no recourse for appeal and Sweat & Go Fitness Club’s decision will be final.

Signing your agreement

You have an agreement with Sweat & Go Fitness Club from when you complete payment of your membership, and in case that membership is not paid for, your agreement will commence from your first booked session in our Studio.

Understanding Your rights

If we do not enforce our agreement rights at any time, it does not mean we have waived those rights, no matter how long we wait. If there is a miscalculation in your membership agreement, we can correct this at anytime and you must inform us via email at customercare@sweatandgo.ae

Promising you are in good health

On the day you sign your agreement and each time you use our facility, you promise us that:

• You are in good physical condition.
• You have no medical or other reason why you cannot or should not do active or passive exercise.

Seeking expert medical advice

Our staff and contractors are not medically trained. They are not qualified to assess if you are in good physical condition or state if you can exercise without risking your health, safety or comfort. It is your sole responsibility to seek expert medical and other advice before starting any exercise program with Sweat & Go Fitness Club. This remains your own responsibility at all times.

Things to know during your Membership

Payment for Membership

All memberships, including programs, are paid for in full or by agreed installment terms before the commencement of the membership or program. The payment methods are cash, card, online payment, and through our payment gateway online, and other online payment gateways as authorised by Sweat & Go Fitness Club.

Renewal of Membership

When your membership is due to expire, you can choose to renew it before that date at the prevailing rate, otherwise your membership expires and you will be subject to any waiting lists that may be applicable and/or the most current price fee. By renewing your membership, you agree to the membership terms that apply at that time. If you do not renew your membership before its expiry, Sweat & Go Fitness Club reserves the rights to not renew your membership if your membership placement has been provided to a waiting member.

Losing your membership or session access

If there is a failed payment, our team will contact you immediately to inform you of this and your membership will be placed on hold until it is resolved. Once payment is made, the dates of the membership will not be extended from their original dates. It is your responsibility to ensure that payment is made on time and that any necessary funds are available at the time of billing. If you do not rectify payment, your membership will be cancelled.

Changing memberships

Once a member enters into a membership, the membership is non-refundable and cannot be changed. You are however able to upgrade your membership via your account on the Sweat & Go Fitness Club website or in person.

Staying up to date with our terms

We may sometimes add to, change or remove our terms and conditions. This includes changing our opening and closing hours, its services and facilities and membership fees. Sometimes, we may also close facilities for refurbishment to improve their facilities or during events close to a facility, during any public holiday in the UAE or any other day decided by Management. We do not reduce your membership fees because your facility is closed during any period. The most up-to-date terms and conditions always apply.

Showing photo ID

In certain circumstances, you may be required to produce photographic identification to a Sweat & Go Fitness Club representative in order to comply with a process or prove your identity.

How can you protect your health?

Telling us about your health risks

If you believe any facility activities might risk your health, you must inform Sweat & Go Fitness Club immediately in writing with full details. You must also tell us if your medical condition changes after you join.

Managing infections and illnesses

You must not use Sweat & Go Fitness Club facilities for the following reasons:

• You have an infection, contagious illness or physical ailment, such as an open cut or sore.
• There are other risks, however small, to any person in our facilities.

In the event that Sweat & Go Fitness Club closes due to any government mandate or due to any infectious disease, Sweat & Go is not required to refund your membership. At its sole discretion and election, Sweat & Go Fitness Club may freeze your membership until further notice. Any policies enacted in accordance to government directives will not result in any refunds or cancellations being given by Sweat & Go Fitness Club.

How can you give us feedback?

Providing Feedback

You can provide feedback to us at any time via email to customercare@sweatandgo.ae, by talking directly to our staff or whatsapp to 0585553959. We will also send feedback questionnaires from time-to-time.

Commenting on your membership

Your feedback is important in helping Sweat & Go Fitness Club provide our members with a great service. If you have any comments or questions regarding our facility, website or service, we welcome you to contact us on info@sweatandgo.ae. We will make every attempt to respond within 24 hours, where possible. Some enquiries are more complex than others and might take time to resolve, but you will be notified.

Membership Cancellation Policy

Cancellation Policy

Sweat & Go Fitness Club has a strict “No Cancellation Policy”, any purchase made cannot be cancelled or refunded. In exceptional circumstances, Management may consider a membership transfer to another person at no cost.

Auto Renew Subscription Termination Policy

All cancellations of auto renewal memberships must be made through your account on the Sweat & Go App at least 72 hours before your next payment is due. You can always access your account at any time online through the website or App to see when your next payment is due. If you fail to cancel your membership earlier than 72 hours before your next payment is due and your membership is auto-renewed, a refund will not be provided. It is your responsibility to cancel your membership within the timeframes set out above.

Refund Policy

Sweat & Go Fitness Club has a strict no refund policy. Any payments made towards any membership or auto renew subscription or other product or service is non-refundable.

Can you transfer your Membership to another person?

You cannot transfer or assign your membership to any other person or third party unless exceptional circumstances exist. Sweat & Go Fitness Club will be the sole determiner of what constitutes ‘exceptional circumstances’ and such decision is not open to appeal.

Sweat & Go Fitness Club Facility Code:

You must follow our facility code of conduct always. This includes facilities managed and operated by Sweat & Go Fitness Club. Failure to do so may result in your membership being terminated without refund.

What rules apply to our facilities?

Respecting our equipment

You are responsible for using our facilities and equipment correctly, including adjusting levels or settings. If you are not sure how to operate any equipment, please ask our staff before you use it. Note that you will be responsible for any damage that you or your guests cause through a willful act or negligence. As a courtesy to other members, please ensure the following:

• Keep to the set time limits.
• Always obey staff directions.

Use of Cameras

Photos and social media are actively encouraged, however, you may not take photos of any member or guest who requests not to be in a photo, or in areas where signs exist not to take photographs.

Keeping your belongings safe

We provide some lockers in certain facilities, and you can use them while exercising, however be aware they are not secure lockers. Unfortunately, theft does happen. We cannot accept responsibility for any loss or damage to your belongings while you are at the facility, including if someone enters into your locker without permission.

Parking

You park in the facility’s car park or on facility premises at your own risk. We are not liable for any loss or damage to your vehicle or its contents.

Provision of Company Property

Company Property (including towels and toiletry supplies) are provided at our discretion and do not form a commitment from us to our members. If you are caught stealing company property provided by us, your membership will be immediately cancelled and no refund provided.

Intentionally Damaging Equipment or Facilities

If you intentionally damage any equipment or any part of the facility, you will be liable for the full replacement value of such equipment.

Drug & Banned Substance Abuse Policy

There is zero tolerance to drugs or banned substances. If any member is found to be encouraging, supplying, facilitating or taking illegal drugs or banned substances, their membership will be immediately cancelled without recourse and no refund will be given.

What happens if you break a Membership Policy?

Being refused entry or receiving a warning

We can refuse entry to anyone, including members, if they act unreasonably or break the Sweat & Go Fitness Club facility code. If you continue to breach the facility code, your membership will be cancelled with immediate effect at the discretion of management without recourse. If your membership is cancelled you will not receive any refund for any amounts paid.

Legal stuff you need to know

Meeting your responsibilities

Your responsibilities, including payment of membership fees, do not depend on how often you use our facilities.

Promising to take care

You hereby promise to make sure that you know how to exercise safely, by seeking advice from our qualified staff members. You also promise to use your best endeavors to exercise safely always without exception. You should not take valuables into the facility, even if you plan to put them in a locker, as we take no responsibility for loss or theft of any personal items, and you do so at your own risk.

Understanding our privacy policy

During your membership, we will have access to personal information about you, such as about your health and financial situation. We will only use your contact information provided to contact you for marketing or other purposes.

Allowing us to use your image

We sometimes film or photograph our classes and facilities, so it is possible you will appear in our marketing material either on our website, print, social media or otherwise. By entering in this Membership Agreement, you allow us to use your image in promotional and other business-related material unless you inform us otherwise in writing.

My Medical Conditions?

By using our facility or attending our sessions, classes and/or programs, you declare yourself to be physically sound and suffering from no condition, impairment, disease or infirmity or other illness that would prevent you from participation or use of equipment. Your health and medical conditions are your responsibility. If you suffer from any medical condition(s) at all, you must seek first medical advice before undertaking any form of physical activity. This is a prerequisite before commencing your membership. If at any point you feel that you should not participate in any session for any reasons whatsoever you acknowledge that it is solely your responsibility to immediately cease training and seek professional medical help.

Voluntary Assumption of Risk

You understand and are aware physical training and activity including the use of equipment, are potentially hazardous activities. You understand that exercise and fitness activities involve a risk of injury and even death, and that you are voluntarily participating in these activities and using equipment and facilities with the knowledge of the dangers involved. You agree to assume and accept all and any risks of injury or death.

Indemnity and Disclaimer

At no point will the Sweat & Go Fitness Club employee or any Director be liable for any advice given in any capacity to any Member at any point. By becoming a Member, you fully indemnify and hold harmless Sweat & Go Fitness Club including all employees, directors and owners, at all times from all actions, be them legal or otherwise, arising from any events whatsoever, however connected to us, without exception.

Waiver

By becoming a member and/or entering any Sweat & Go Fitness Club facility, or conducting or participating in activity related to Sweat & Go Fitness Club, you hereby fully agree to the Sweat & Go Fitness Club Waiver.

Booking and Cancellation Policies:

Cancellation Policy

Sweat & Go Fitness Club has a strict ‘zero cancellation’ policy. Before booking or making a payment, please ensure that you have selected the correct membership or program as no refunds will be given under any circumstances. Sweat & Go Fitness Club will not be responsible if you are unable to complete your membership or program and no cancellation or refund will be provided.

Cancellation of Session &’No Show’ Policy

Should you need to cancel your session you must notify Sweat & Go Fitness Club within 12 hours of the session. If notification is not received, Sweat & Go Fitness Club has a ‘no show’ policy and you will be charged full-rate for that session.

Refund Policy

Sweat & Go Fitness Club has a strict ‘no refund or return’ policy. Any purchases made will not be refunded. In the event that the booking error has occurred through the absolute fault of Sweat & Go Fitness Club, a refund will in most cases be issued to the same credit card you used for the original purchase. Please allow up to two billing cycles for the credit to appear on your credit card statement.

Aggressive or Inappropriate Client Behaviour Policy

At Sweat & Go Fitness Club, we practice the highest standards of professionalism and integrity. If any client makes any of our staff feel uncomfortable through, or exhibits any form of, inappropriate or aggressive behavior, our staff have been trained to ask you to leave immediately and contact upper management.  In such an event, the appropriate actions will be taken and all outstanding sessions shall become null and void and no refunds will be provided.

WAIVER & INDEMNITY

• • I understand that Sweat & Go Fitness Club has a ‘no refund’ policy. All memberships, packages, products and merchandise once purchased are non-refundable.

• • I am aware and agree that the most current version of the Sweat & Go Fitness Club Membership Policy shall apply at all times to my membership, irrespective of the date that I have entered this Agreement and is subject to change at any time. I hereby agree that any changes made will apply automatically and will supersede this document insofar that there is any conflict between them.

• • I am aware of no reason, medical or otherwise, for me to abstain from participating in physical activity. I agree that Sweat & Go Fitness Club or any entity directly or indirectly controlled or related to Sweat & Go Fitness Club will not be responsible or liable for my death or any physical and/or mental injury I occasion, or any damage to personal property arising out of or in relation to my participation in my membership and/or activity whether caused by breach of contract or negligence of Sweat & Go Fitness Club or any of its Affiliates or otherwise.

• • I hereby fully indemnify and hold harmless Sweat & Go Fitness Club and all of their Affiliates, servants, agents, employees, Directors, contractors, volunteers, and I waive all claims against Sweat & Go Fitness Club and each of its Affiliates and Branches and Subsidiaries for any loss or damage suffered by me, or costs or expenses incurred by me, arising out of or in relation to my participation in any and all activities connected or related to this Agreement, however caused.

• • To avoid any ambiguity, I understand that this waiver applies to any activity that is connected in any way to Sweat & Go Fitness Club, whether it be indoors, outdoors, in water or on land, in a Sweat & Go Fitness Club premises, or not in a Sweat & Go Fitness Club premise.

• • I specifically understand that there is an inherent risk of injury at all times whenever undertaking physical activity, and I do so, at all times, under my own risk, and without any recourse, be it legal or otherwise.

• • I guarantee that | will not undertake any actions, be it legal or otherwise, for any injury or death arising from participating in any activity related to Sweat & Go Fitness Club, be it directly or indirectly.

• • I agree to follow the Sweat & Go Fitness Club rules at all times. I hereby consent and understand that I voluntarily provide my own personal details at my own risk and liability with no recourse, be it legal or otherwise, to Sweat & Go Fitness Club.

• • I warrant and agree that I am medically fit to undertake an intensive exercise program, and that I do so voluntarily at my own risk at all times. If I am unsure if I am able to participate, I warrant that I have sought independent medical advice and obtained the necessary clearances to participate in this Membership and its associated programs, etc. I understand that my health remains my responsibility at all times.

• • I agree that I have read, or will take the time to read and understand, the Sweat & Go Membership Policy. I agree to be strictly bound by the most current Membership Policy at all times and that I will strictly adhere to, without exception, the most current version of the Membership Policy, which can be accessed anytime on the website www.sweatandgo.ae

• • I understand that Sweat & Go Fitness Club reserves the right to close for Public Holidays, Abu Dhabi Formula 1, and any other day deemed appropriate without any recourse or compensation and change class timings and offerings at any time without recourse.

• • I hereby waive all and any right or cause of action which with respect to injury, physical impairment, out of the loss of life, or injury and damage, or loss of any description whatsoever which I or my child and/or children and family may suffer.

• • In the case of a Minor member, the Parent or Legal Guardian shall sign on their behalf and take full legal responsibility and the terms of this Membership Agreement shall apply to them in full.

• • I understand that by electronically signing this document it will bind me to all terms and conditions of this Agreement and that the electronic reproduction of this Agreement will serve as an original signature in any Court of the United Arab Emirates.

• • For any support please contact info@sweatandgo.ae or call 0585553959.
    

• • I understand that in the event of a pandemic or other event causing the closure or reduced capacity of Sweat & Go Fitness Club, that such pandemic or event does not entitle me to a refund.
    
    

• I understand that I must abide by all governmental regulations in place that are in existence at the time of training, and that refusing to follow such rules means that I will forfeit my membership without refund.